Trusted IKEA Online Personal Shopper

Now Delivering to Penang

badge1 Delivered to More Than 4,000 Households with 4.7/5 High Approval Ratings

How to Order IKEA Online

1. Create IKEA Shopping List

Go to IKEA’s website and select the items you want, then click ‘Save to list’. Create & download your IKEA Shopping List  in PDF Format.

2. Upload to Self Checkout Page

Upload your IKEA shopping list (pdf file) or manually add your items to our IKEA Self Checkout Page. The system will automatically calculate your total service and delivery fee.

3. Payment & Delivery

Once confirmed, you can make payment via online banking (Billplz) or credit card (Paypal). Helpr will shop and deliver the items to your doorstep once payment is successful.

Watch: Step by step video tutorial

Why Helpr

Dedicated Shopper

Submit your IKEA shopping list to us and dedicated coordinator & personal shopper will be assigned to complete your IKEA purchases.

Shop In-Store

Our shopper visits IKEA Damansara or IKEA Cheras outlets to shop for wider range of items that available offline in-store. Our team will contact you to exchange or replace alternative item should there’s any out-of-stock item in the initial submitted list.


For bulk orders, orders are consolidated and delivered together via lorry to optimize the delivery cost. For smaller items, express courier service can be chosen for more affordable delivery rates.

Self Checkout Portal

Get instant quotation with our newly built self checkout portal and place your order 24/7, anytime, anywhere. Save your time to get quotes manually.

Ship More With Less

We’re offering consolidated delivery rate of RM169 only for IKEA items weighed up to 250kg. You may combine your shopping list with friends & family to take advantage of the offer! 

Online Support

Our support team operates from 9am to 6pm on weekdays to answer your queries and follow up with your deilvery status.

Trusted & Reliable

We’ve delivered to >4,000 households and our team is experienced in handling your IKEA goods. We have 4.7/5 of high approval ratings from >300 Facebook Reviews.

Registered Company

Unlike other freelance personal shoppers, Helpr is a registered private limited company (1147034-U) backed by well known investors such as 500 Statups and Segnel Venture.

Delivery Methods

JustLorry Consolidated Delivery

Weekly trips are being made to major cities in Penang, Perak, Johor, Malacca & N. Sembilan where we consolidate the orders and deliver in batches. Delivery rate starts from RM169 only for 250kg. 

Express Courier (GDEX, KTMD, POS Laju)

For markethall items or packages in smaller size, we are able to deliver to you via express courier service at lower rate. All items are well packed and secured before we ship. 

IKEA Home Delivery
(With/ Without Assembly)

Helpr can assist to shop for IKEA items and make arrangement with IKEA Home Delivery service (assembly service is optional). Flat rate delivery of RM300 available for most area within Penang regardless of shopping list size or weight. 

Consolidated Lorry Delivery Locations

Flat rate delivery of RM169 for total weight up to 250kg

Penang Island


Bukit Mertajam

Nibong Tebal


Kuala Kangsar


Tanjung Malim

  • For other areas , we do have alternative delivery options such as Express Courier Service or IKEA Home Delivery. 
  • We deliver to Pulau Pinang, Balik Pulau, Batu Ferringhi, Tanjong Bungah, Penang Hill, Ayer Itam, Jelutong, Gelugor, USM Pulau Pinang, Bayan Lepas, Batu Maung, Butterworth, Penaga, Kepala Batas, Tasek Gelugor, Permatang Pauh, Perai, Bukit Mertajam, Simpang Ampat, Sungai Jawi, Nibong Tebal and Kubang Semang.


The total cost consists of item cost, service fee, delivery charges and 0% GST (From 1 June 2018). Helpr is GST registered company (GST ID: 000847249408).
*Assembly fee may apply for customer who opt for installation using IKEA Home Delivery.
*Credit card payment via PayPal will incur a surcharge of 3.9% (of total payable amount) + RM2

Delivery Charge – For delivery to Penang, JustLorry consolidated delivery service charges a flat rate of RM169 for items below 250kg actual or volumetric weight. (whichever is higher). *RM25 surcharge applicable for every additional 50kg. For smaller items, express courier can be chosen too.

Service Fee – Service fee will be charged based on your total item cost. This fee includes physical stock check at IKEA Cheras or Damansara outlet, parking fees, picking the items, shopping time, payment, packing & coordinating delivery. Our Service Fee calculation are as per below:

West Malaysia Service Fee Calculation:  
(a) RM300 & below item cost & <5 items per order = RM30 service fee 
(b) RM300 to RM499 item cost = RM50 service fee 
(c) RM500 to RM2,999 item cost = 10% service fee 
(d) RM3,000 & above item cost = 8% service fee

Delivery Charge – Pulau Pinang, Balik Pulau, Batu Ferringhi, Tanjong Bungah, Penang Hill, Ayer Itam, Jelutong, Gelugor, USM Pulau Pinang, Bayan Lepas, Batu Maung, Butterworth, Penaga, Kepala Batas, Tasek Gelugor, Permatang Pauh, Perai, Bukit Mertajam, Simpang Ampat, Sungai Jawi, Nibong Tebal and Kubang Semang.

Depending on your choice of delivery, the estimated delivery time needed is as per below:

JustLorry Consolidated Delivery: We have weekly trips to Penang every Friday, delivery slots are based on first-come-first-serve basis and subject to slot availability. 
Express Courier
(GDEX, KTMD, POS Laju): 3-5 working days for Malaysia. 5-7 working days for Singapore. 
In our IKEA self checkout page, you can choose to pay via online banking or PayPal during checkout process. 
*Surcharges applied (3.9% + RM2) for credit card option using PayPal.  
Yes, to confirm your order, payment must be made before a personal shopper is assigned to carry out the task for you.
Customers need to check the packaging of the items while receiving to ensure that it’s not dented or damaged. You have the right to reject the items should the items are damaged. For express courier service, all shipments are insured up to RM200. For post-delivery issues, just drop us an email at  and our 5-star customer happiness specialists will get back to you swiftly.
Every /IKEA item has a unique code called an Article Number, which is essential when creating a shopping list.
View the highlighted example below:


More questions?

Send us a message now! or email us at

Who Are We?

The Team Behind The Scene…

Helpr is a messaging-based service that acts as Everyone’s Personal Shopper. We aim to get you anything you want and deliver to your doorstep with hassle-free. Send us a text via FB Messenger or drop us an email with any request you have and let us do the rest. It’s that simple. Helpr is a registered private limited company (1147034-U) backed by well known investors such as 500 Statups and SEGNEL Ventures.


Total Orders Completed


Positive Reviews by 300 users.

MYR Worth of Transactions Processed

As featured in



Ordered since last week, arrived today. Item condition is in superb condition. The Helpr service team is superb! Eva & Safwan is doing a really good follow up on my order & the delivery guy is very kind, stuck on terrible traffic in Georgetown on last night (which i understand how bad is the traffic in Penang) and manage to call me to apologize and he re-arrange his trip to me on this morning. Trusted team to make your life easier! Double thumbs up!!


Super friendly, fast service and delivery. Affordable delivery charge too. Will definitely use the service again, two thubms up!


Hassle-free purchase from ikea thanks to Helpr. Good customer service as well. Will definitely use Helpr again for my future purchase

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